Terms and Conditions

Background

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use iBoss ("Our Web App"). Please read these Terms and Conditions carefully and ensure that you understand them. You will be required to read and accept these Terms and Conditions when signing up for an Account and purchasing a Subscription. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Web App immediately.

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

"Account"

means an account required to access and use Our Web App, as detailed in Clause 4;

"Content"

means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Web App;

"Contract"

means the contract between Us and you for the purchase and sale of a Subscription to Our Web App, as explained in Clause 6;

"Order"

means your order for a Subscription;

"Subscription Confirmation"

means Our acceptance and confirmation of your Order;

"Subscription"

means a subscription to access Our Web App, purchased in accordance with these Terms and Conditions;

"User"

means a user of Our Web App;

"User Content"

means business records, documents, files, photos, customer details, quotes, contracts, variations, completion sign-offs, invoices, messages, website content and any other material created and/or uploaded by Users in or to Our Web App; and

"We/Us/Our"

means Business Network Limited, a limited company registered in England under company number 06208011, whose registered address is Saxon House, Saxon Way, Cheltenham, GL52 6QX and whose main trading address is [To confirm: main trading address (the registered office too?)] .

2. Information About Us

2.1 Our Web App is owned and operated by Business Network Limited, a limited company registered in England under company number 06208011, whose registered address is Saxon House, Saxon Way, Cheltenham, GL52 6QX and whose main trading address is [To confirm: main trading address] . Our VAT number is GB 394 6389 41.

2.2 [Not used.]

2.3 [Not used.]

2.4 [Not used.]

3. Access and Changes to Our Web App

3.1 Access to Our Web App requires a Subscription. Upon purchasing a Subscription, Our Web App will be available to you for the duration of that Subscription and any and all subsequent renewals.

3.2 We may from time to time make changes to Our Web App:

3.2.1 Minor changes may be required to make underlying technical alterations, for example, to fix an error or to address a security issue. We will inform you by email of any such changes (including, if applicable, anything that you need to do), however they will be unlikely to materially affect your use of Our Web App;

3.2.2 Minor changes may be made to reflect changes in the law or other regulatory requirements. We will inform you by email of any such changes (including, if applicable, anything that you need to do), however they will be unlikely to materially affect your use of Our Web App; and

3.2.3 As detailed on Our website at iboss.co.uk, We will continue to develop and improve Our Web App over time, in some cases making significant changes to it. You will be kept fully informed of any and all such changes.

3.3 We will always aim to ensure that Our Web App is available at all times. In certain limited cases, however, We may need to temporarily suspend availability to make certain changes outlined under sub-Clause 3.2. Unless We are responding to an emergency or an urgent issue, We will inform you in advance of any interruptions to the availability of Our Web App. If We need to suspend Our Web App for longer than [To confirm: period, e.g. 24 hours] , We will add the corresponding time to the duration of your current Subscription period at no cost to you, rounded up to a full day in each case. If We need to suspend Our Web App for longer than [To confirm: period] you may also have a right to cancel. Please refer to sub-Clause 8.4.5 for details.

4. Accounts

4.1 An Account is required to use Our Web App.

4.2 You may not create an Account if you are under [To confirm: minimum age, e.g. 18] years of age.

4.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

4.4 We require that you choose a strong password for your Account, consisting of at least 10 characters. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately. We will not be liable for any unauthorised use of your Account that results solely from your failure to keep your password safe.

4.5 You must not use anyone else's Account.

4.6 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the UK's data protection legislation, as set out in Clause 21.

4.7 If you wish to close and delete your Account, you may do so at any time by contacting Us using the details in Clause 25. Closing your Account will result in the removal of your information from Our system. If you have an active Subscription, your Account will remain active for the duration of the remainder of the Subscription period you are currently in. Closing your Account will cancel the auto-renewal of your Subscription, where applicable. Closing your Account will also remove any User Content that you have created or uploaded from Our system. We will, however, keep any information (including User Content) that the law requires Us to keep, for as long as the law requires. To avoid losing anything that you have created or uploaded using Our Web App, please ensure that you download your User Content to your computer or device before closing your Account.

5. Subscriptions, Pricing and Availability

5.1 We make all reasonable efforts to ensure that all general descriptions of the services available from Us (specifically, Our Web App) correspond to the actual services that will be provided to you.

5.2 [Not used.]

5.3 [Not used.]

5.4 All pricing information is correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes will not affect Subscriptions that have already been purchased, but may affect renewals of Subscriptions. If the price of your Subscription will change on renewal, We will tell you by email at least 30 days before the renewal date, and you may cancel the renewal before then.

5.5 [Not used.]

5.6 All prices include VAT.

6. Subscriptions - How Contracts Are Formed

6.1 You will be guided through the Subscription process when you make a purchase. Before confirming a purchase, you will be given the opportunity to review your chosen Subscription and amend any errors in your Order. When you confirm your purchase, you will be asked to confirm that you understand that your Order involves an obligation to pay. Please ensure that you check carefully before confirming your purchase.

6.2 No part of Our Web App, website or any other material constitutes a contractual offer capable of acceptance. By purchasing a Subscription, you are making Us a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Subscription Confirmation by email. Only once We have sent you a Subscription Confirmation will there be a legally binding contract between Us and you ("the Contract"). These Terms and Conditions are available in English only. We will keep a record of the version of these Terms and Conditions that you accepted, and a copy is available from Us on request. Please save or print a copy of these Terms and Conditions for your records.

6.3 Subscription Confirmations contain the following information:

6.3.1 Confirmation of your chosen Subscription including full details of the main characteristics and features of Our Web App available as part of that Subscription and, if you are a consumer, confirmation of your request for access to Our Web App to begin immediately and of your acknowledgement described in sub-Clause 6.7;

6.3.2 Fully itemised pricing, including, where appropriate, taxes and other additional charges;

6.3.3 Details of the duration of your Subscription including the start date and the end and/or renewal date, and a copy of these Terms and Conditions (including the information about cancellation in Clause 8);

6.3.4 [Not used.]

6.4 [Not used.]

6.5 If We do not accept or cannot process your Subscription purchase for any reason, no payment will be taken under normal circumstances. If We have taken payment in such circumstances, the payment will be refunded to you as soon as possible and in any event within [To confirm: period, e.g. 14 days] .

6.6 Subject to the cancellation provisions in Clause 8, once you have confirmed your Subscription purchase, your Subscription cannot be changed until the end or renewal date of that Subscription. Changes made to an auto-renewing Subscription will take effect when the Subscription is renewed.

6.7 When you purchase a Subscription, you will be asked to expressly request that access to Our Web App begins immediately. If you are a consumer, you will also be asked to give your express consent to this and to acknowledge that, because access begins immediately, any legal right to cancel that applies to digital content will end once access starts. You will, however, still be able to cancel during the 14-day "cooling-off" period, as explained in sub-Clause 8.2. Please be aware that We do not offer any Subscriptions that do not begin immediately. For more details of cancellation, please refer to Clause 8.

7. Payment

7.1 Payment for Subscriptions will be due at the time of purchase. Your chosen payment method will be billed immediately upon confirmation of your Subscription.

7.2 We accept the following methods of payment:

7.2.1 Debit and credit cards, taken through Our payment provider, Stripe;

7.3 We do not charge any additional fees for any of the payment methods listed above.

8. Cancellation

8.1 Consumers (but not business customers) have a legal right to a "cooling-off" period within which distance contracts (including those formed online) can be cancelled for any reason. This period, if applicable, begins once a contract is formed and ends at the end of 14 calendar days after that date.

8.2 If you are a consumer, you may cancel your Subscription during the 14-day cooling-off period, even though access to Our Web App has already begun at your request (see sub-Clause 6.7). If you do so, We will refund the price you have paid, less an amount in proportion to the access to Our Web App provided before you told Us that you wished to cancel, except where the law entitles you to a full refund.

8.3 [Not used.]

8.4 You may cancel at any time in the following limited circumstances and you may be entitled to a full or partial refund for services or digital content not provided:

8.4.1 We have incorrectly described Our Web App or it is faulty (please refer to Clause 16 for more details); or

8.4.2 We have informed you of an upcoming change to Our Web App or to these Terms and Conditions that you do not agree to; or

8.4.3 We have informed you of an error in the price or description of your Subscription or Our Web App and you do not wish to continue; or

8.4.4 There is a risk that the availability of Our Web App may be significantly delayed due to events outside of Our control; or

8.4.5 We have informed you that We have suspended, or are planning to suspend, availability of Our Web App for a period greater than [To confirm: period] ; or

8.4.6 We have breached these Terms and Conditions or have in any way failed to comply with Our legal obligations to you.

8.5 Subject to sub-Clauses 8.2 and 8.4, non-renewing Subscriptions cannot be cancelled. Auto-renewing Subscriptions can be cancelled at any time, however (also subject to sub-Clause 8.4), no refunds can be provided and you will continue to have access to Our Web App for the duration of the remainder of the Subscription period you are currently in, except where you cancel under sub-Clause 8.2 or 8.4. Except in those cases, cancelling an auto-renewing Subscription only prevents it from being auto-renewed. We will remind you by email at least [To confirm: period, e.g. 14 days] before an auto-renewing Subscription renews, telling you the renewal date and price, so that you can cancel before it renews if you wish.

8.6 To cancel a Subscription for any reason, please inform us using one of the following methods:

8.6.1 By telephone on [To confirm: telephone number] ; or

8.6.2 By email at [To confirm: email address] ; or

8.6.3 By post at [To confirm: postal address] , sending either a letter or Our cancellation form (available from [To confirm: link to a cancellation form] ) providing your name, address, email address, telephone number and details of your Subscription; or

8.6.4 Online using Our cancellation form at https://iboss.co.uk/billing (Subscription, in your Account).

8.7 [Not used.]

8.8 Any and all refunds due to you will be made no later than 14 calendar days after the day on which you tell Us that you wish to cancel. Refunds will be made to your original payment method.

8.9 In certain limited circumstances We may cancel your Subscription and/or close your Account. Unless there are serious grounds for immediate action (such as a material breach of these Terms and Conditions), We will give you at least [To confirm: period, e.g. 14 days] notice before doing so. If We take such action, you will be notified by email and We will provide an explanation for the cancellation and/or closure.

8.9.1 If your Account is closed and your Subscription cancelled because you have materially breached these Terms and Conditions, you will not be entitled to a refund if you are a business. If you are a consumer, We will refund the remaining balance of your Subscription, less any amount needed to cover Our reasonable costs or losses resulting from your breach, no later than 14 calendar days after the date on which the closure and/or cancellation becomes effective. If you believe We have closed your Account and cancelled your Subscription in error, please contact Us at [To confirm: email address] .

8.9.2 If your Account is closed and/or your Subscription is cancelled for any other reason, you will be refunded the remaining balance of your Subscription. The refund will be calculated based upon the price of your Subscription being divided by the total number of days in the Subscription and multiplied by the number of whole days remaining until the end of the Subscription (or, in the case of auto-renewing Subscriptions, until the renewal date). Any and all refunds due to you will be made no later than 14 calendar days after the date on which the closure and/or cancellation becomes effective. Refunds will be made to your original payment method.

9. Our Intellectual Property Rights and Licence

9.1 We grant Users a limited, non-exclusive, revocable, worldwide, non-transferable licence to use Our Web App to organise and run a business, including keeping its records, planning its statutory deadlines, and preparing and sending quotes, contracts, invoices and other documents to its customers, for personal (including research and private study) and business purposes, subject to these Terms and Conditions.

9.2 Subject to the licence granted to Us under sub-Clause 12.3, Users retain the ownership of copyright and other intellectual property rights in their User Content (subject to any third party rights in that User Content and the terms of any licence under which you use such Content).

9.3 All other Content included in Our Web App (including all user-facing material, and all underlying material such as code, software and databases) and the copyright and other intellectual property rights in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

9.4 By accepting these Terms and Conditions, you hereby undertake:

9.4.1 Not to copy, download or otherwise attempt to acquire any part of Our Web App (other than your own User Content), except as permitted by law;

9.4.2 Not to disassemble, decompile or otherwise reverse engineer Our Web App, except as permitted by law;

9.4.3 Not to allow or facilitate any use of Our Web App that would constitute a breach of these Terms and Conditions; and

9.4.4 Not to embed or otherwise distribute Our Web App on any website, ftp server or similar.

10. Links to Our Web App

10.1 You may link to Our Web App provided that:

10.1.1 You do so in a fair and legal manner;

10.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

10.1.3 You do not use any of Our logos or trade marks (or any others displayed on Our Web App) without Our express written permission; and

10.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

10.2 [Not used.]

10.3 You may not link to Our Web App from any other website the content of which contains material that:

10.3.1 Is sexually explicit;

10.3.2 Is obscene, deliberately offensive, hateful or otherwise inflammatory;

10.3.3 Promotes violence;

10.3.4 Promotes or assists in any form of unlawful activity;

10.3.5 Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

10.3.6 Is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

10.3.7 Is calculated or is otherwise likely to deceive another person;

10.3.8 Is designed or is otherwise likely to infringe (or threaten to infringe) another person's privacy;

10.3.9 Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 10.3);

10.3.10 Implies any form of affiliation with Us where none exists;

10.3.11 Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents and database rights) of any other party; or

10.3.12 Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

10.4 Please note that the content criteria described above in sub-Clause 10.3 apply only to content over which the owner and/or operator of the website in question has direct control. You will not, therefore, be in breach of these Terms and Conditions if, for example, other users of a website on which you establish a link to Our Web App post content such as comments that violate the above criteria.

11. Links to Other Content

We may provide links to other content such as websites, web apps and downloadable apps. Unless expressly stated, this content is not under Our control. We neither assume nor accept responsibility or liability for such third party content. The provision of a link by Us is for reference only and does not imply any endorsement of the linked content or of those in control of it.

12. User Content

12.1 You agree that you will be solely responsible for any and all User Content that you create or upload using Our Web App. Specifically, you agree, represent and warrant that you have the right to create or upload the User Content and the right to use all materials of which it is comprised and that it will not contravene any aspect of Our Acceptable Usage Policy, detailed in Clause 14.

12.2 If you are a business, you agree that you will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 12.1. Whether you are a business or a consumer, you will be responsible for any foreseeable loss or damage suffered by Us as a result of such breach.

12.3 You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. By creating or uploading User Content, you grant Us a non-exclusive, fully transferable, royalty-free, worldwide licence, lasting until you remove that User Content (see sub-Clause 12.4), to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-license your User Content for the purposes of operating Our Web App.

12.4 If you wish to remove User Content, you may do so by deleting it in Our Web App or, where Our Web App does not let you delete it, by contacting Us using the details in Clause 25. Removing User Content also revokes the licence granted to Us to use that User Content under sub-Clause 12.3. You acknowledge, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

12.5 We may reject, reclassify, or remove any User Content created or uploaded using Our Web App where that User Content, in Our reasonable opinion, violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.

13. Intellectual Property Rights and User Content

13.1 All User Content and the intellectual property rights subsisting therein, unless specifically labelled otherwise, belongs to or has been licensed by the relevant User. All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

13.2 Users may not copy, distribute, publicly perform, publicly display, reproduce or create derivative works based upon, another User's User Content without first obtaining the express consent of the User to whom the User Content in question belongs.

13.3 [Not used.]

14. Acceptable Usage Policy

14.1 You may only use Our Web App in a manner that is lawful and that complies with the provisions of this Clause 14. Specifically:

14.1.1 You must ensure that you comply fully with any and all applicable local, national and international laws and/or regulations;

14.1.2 You must not use Our Web App in any way, or for any purpose, that is unlawful or fraudulent;

14.1.3 You must not use Our Web App to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or any data of any kind; and

14.1.4 You must not use Our Web App in any way, or for any purpose, that is intended to harm any person or persons in any way.

14.2 The following types of User Content are not permitted on Our Web App and you must not create, submit, communicate or otherwise do anything that:

14.2.1 is sexually explicit;

14.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;

14.2.3 promotes violence;

14.2.4 promotes or assists in any form of unlawful activity;

14.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

14.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

14.2.7 is calculated or otherwise likely to deceive;

14.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person's right to privacy;

14.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 14.2);

14.2.10 implies any form of affiliation with Us where none exists;

14.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or

14.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

14.3 We reserve the right to suspend or terminate your Account and/or your access to Our Web App if you materially breach the provisions of this Clause 14 or any of the other provisions of these terms and conditions. Specifically, We may take one or more of the following actions:

14.3.1 Suspend, whether temporarily or permanently, your Account and/or your right to access Our Web App (for more details regarding such cancellation, please refer to sub-Clause 8.9);

14.3.2 Remove any of your User Content which violates this Acceptable Usage Policy;

14.3.3 Issue you with a written warning;

14.3.4 Take legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach, limited, if you are a consumer, to reasonable costs that the law allows Us to recover (and on an indemnity basis, if you are a business);

14.3.5 Take further legal action against you as appropriate;

14.3.6 Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or

14.3.7 Any other actions which We deem reasonably appropriate (and lawful).

14.4 We hereby exclude any and all liability for any loss or damage resulting from any reasonable and proportionate actions (including, but not limited to, those set out above) that We take in response to your breach of these Terms and Conditions, subject to sub-Clauses 18.1 and 18.8.

15. Advertising

15.1 We may feature advertising within Our Web App and We reserve the right to display advertising on the same page as any User Content.

15.2 You agree that you will not attempt to remove or hide any advertising using HTML/CSS or by any other method.

15.3 We are not responsible for the content of any advertising in Our Web App. Each advertiser is responsible for the content of their own advertising material. We will not be responsible for any advertising in Our Web App including, but not limited to, any errors, inaccuracies, or omissions.

16. Problems with Our Web App and Consumers' Legal Rights

16.1 If you have any questions or complaints regarding Our Web App, please email Us at [To confirm: email address] or by using any of the methods provided on Our contact page at [To confirm: link to a contact page (iBoss has none yet)] .

16.2 If you are a consumer, you have certain legal rights under the Consumer Rights Act 2015 that may apply to Our Web App:

16.2.1 Any digital content provided by Us must be as described, fit for purpose, and of satisfactory quality. If digital content is faulty, you may be entitled to a repair or replacement. If a fault cannot be remedied, or has not been remedied within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund. If, as a result of Our failure to exercise reasonable care and skill, any digital content of which Our Web App is comprised (that is not User Content) damages your device or other digital content belonging to you, you may be entitled to a repair or compensation.

16.2.2 Any services provided by Us must be provided with reasonable care and skill and in compliance with information provided by Us. If We fail to do so, you may be entitled to require Us to repeat or otherwise fix the problem or, if We cannot provide such a remedy, a full or partial refund.

16.2.3 For more details concerning your rights and remedies as a consumer, please contact Citizens Advice or your local Trading Standards office.

17. Disclaimers

17.1 No part of Our Web App or any accompanying documentation (whether provided in electronic form or otherwise) constitutes advice on which you should rely and is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to your business's legal, tax, accounting and company law obligations (including filing and payment deadlines), and to your contracts with and claims against your customers.

17.2 Subject to your legal rights if you are a consumer (as summarised above in Clause 16), insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Web App will meet your requirements, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

17.3 We make reasonable efforts to ensure that the content contained within Our Web App is complete, accurate and up-to-date. Subject to your legal rights if you are a consumer (as summarised in Clause 16), We do not, however, make representations, warranties or guarantees (whether express or implied) that Our Web App (and the content therein) is complete, accurate or up-to-date.

17.4 We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any User Content created or uploaded using Our Web App. Any such opinions, views, or values are those of the relevant User, and do not reflect Our opinions, views, or values in any way.

18. Our Liability

18.1 If you are a consumer, We will be liable to you for any foreseeable loss or damage that is caused by Us as a result of Our breach of these Terms and Conditions or Our failure to exercise reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will occur or was contemplated by you and Us when the Contract between us was formed.

18.2 If you are a business, to the fullest extent permissible by law, Our total liability to you for any loss or damage arising out of or in connection with the Contract, the use of (or inability to use) Our Web App or the use of or reliance upon any Content (whether that Content is provided by Us or whether it is User Content) included in Our Web App, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, shall be limited to [To confirm: a cap, e.g. the greater of a fixed sum and the fees paid in the last 12 months] .

18.3 To the fullest extent permissible by law, We accept no liability to consumers or businesses for loss or damage that is not foreseeable.

18.4 To the fullest extent permissible by law, We exclude, if you are a business, all representations, warranties, and guarantees (whether express or implied) that may apply to Our Web App or any Content (including User Content) included in Our Web App.

18.5 If you are a business, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

18.6 We exercise all reasonable skill and care to ensure that Our Web App is free from viruses and other malware. Subject to sub-Clauses 16.2.1 and 18.1, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Web App (including the downloading of any Content (including User Content) from it) or any other website or service that We may provide a link to.

18.7 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Web App resulting from external causes outside Our reasonable control including, but not limited to, ISP equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

18.8 Nothing in these Terms and Conditions excludes or restricts Our liability in any situation where it would be unlawful for us to do so including fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of applicable consumers' legal rights, including those relating to digital content, please contact Citizens Advice or your local Trading Standards office.

19. Viruses, Malware and Security

19.1 We exercise all reasonable skill and care to ensure that Our Web App is secure and free from viruses and other malware. We do not, however, guarantee that Our Web App is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in sub-Clause 18.6.

19.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks.

19.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Web App.

19.4 You must not attempt to gain unauthorised access to any part of Our Web App, the server on which Our Web App is stored, or any other server, computer, or database connected to Our Web App.

19.5 You must not attack Our Web App by means of a denial of service attack, a distributed denial of service attack, or by any other means.

19.6 By breaching the provisions of sub-Clauses 19.3 to 19.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Web App will cease immediately in the event of such a breach and, where applicable, your Account will be suspended and/or deleted.

20. Privacy and Cookies

The Use of Our Web App is also governed by Our Privacy and Cookie Policy, available from https://iboss.co.uk/legal/privacy. This policy is incorporated into these Terms and Conditions by this reference.

21. Data Protection

Where We process personal data on behalf of a business customer when providing Our Web App, We do so as that customer's processor, only on its documented instructions (unless the law requires otherwise), under Our data processing agreement, available from https://iboss.co.uk/legal/data-processing, which meets the requirements of Article 28 of the UK GDPR and forms part of the Contract. Otherwise, We will only use your personal information as set out in Our Privacy and Cookie Policy available from https://iboss.co.uk/legal/privacy.

22. Communications from Us

22.1 If you have an Account, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, changes to Our Web App, and changes to your Account.

22.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving marketing emails from Us, We will stop sending them as soon as possible and in any event within [To confirm: number] business days.

22.3 For questions or complaints about email communications from Us (including, but not limited to, marketing emails), please contact Us at [To confirm: email address] or via [To confirm: link to a contact or complaints page] .

23. Other Important Terms

23.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

23.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

23.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

23.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

23.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

24. Changes to these Terms and Conditions

24.1 We may alter these Terms and Conditions from time to time, but only for one of the following reasons: to reflect a change in the law or in regulatory requirements; to reflect a change to Our Web App made under sub-Clause 3.2; or to make these Terms and Conditions clearer without changing their effect. If We do so, details of the changes will be highlighted at the top of this page. We will give you at least 30 days' notice by email of any change to these Terms and Conditions before it takes effect. A change will not affect your current Subscription period unless the law requires it; otherwise it will apply from your next renewal. If you do not agree to a change, you may cancel your Subscription before it takes effect, as explained in sub-Clause 8.4.2.

24.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

25. Contacting Us

To contact Us, please email Us at [To confirm: email address] or by using any of the methods provided on Our contact page at [To confirm: link to a contact page] .

26. Law and Jurisdiction

26.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England and Wales.

26.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 26.1 above takes away or reduces your rights as a consumer to rely on those provisions.

26.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in this sub-Clause takes away or reduces any right you have as a consumer to bring proceedings in the courts where you live, or to have proceedings against you brought only in those courts.

26.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.